Calendar

Jan
22
Thu
Establishing Useful Process Metrics
Jan 22 @ 1:00 pm – 2:00 pm

The concept of the process approach has increasingly embedded in the requirements of the ISO 9001 standard, and the ISO 9001:2015 revision will push it even further. Organizations will explicitly be required to identify inputs and outputs for key processes, the owners of those processes, and the resources required, as well as metrics useful for evaluating process performance.

While establishing process metrics in its own right isn’t difficult, ensuring that the process metrics add business value takes considerable thought. And just focusing on outcome metrics doesn’t provide much more than feedback on how things have worked in the past, rather than information during execution of the process that can be used to help shape those outcomes.

This one-hour webinar will describe a process for deciding what to measure for any process, and include a worksheet useful for developing the details of each process metric. Examples will be provided of both poor and excellent process metrics for some common QMS processes, given different business objectives.

Course Agenda

  • Where processes can be measured
  • The four typical categories of metrics
  • Selecting metrics that support business objectives
  • Making use of the information provided

What You Will Learn

  • How to select useful, informative metrics that drive business performance
  • Questions to be asked/answered for each metric
  • Differences between outputs, outcomes, controls and leading indicators
  • Ensuring that metrics are appropriately available and actionable

For more information or to register, visit www.patonprofessional.com/establishing-useful-process-metrics-live-webinar

Jan
29
Thu
Quality Objectives: Linking Goals and Performance
Jan 29 @ 1:00 pm – 2:00 pm

Objectives are an essential component of your quality management system. ISO 9001:2008 mentions quality objectives no less than 14 times. Basically, they allow us to measure our progress and improvement. How else can we determine how we’re doing and what we should do next? Without metrics you have no way of knowing if there has been a return on investment for an improvement initiative, capital expenditure or new product design.

Objectives are the essential links between day-to-day activities and strategic planning. They make it possible for individuals throughout the organization to monitor processes and communicate performance to the decision-makers.

For more information or to register, visit www.patonprofessional.com/quality-objectives-linking-goals-and-performance-live-webinar.

Feb
4
Wed
Auditing for Supply Chain Reliability Live Webinar
Feb 4 @ 1:00 pm – 2:00 pm

The supplier management process has undergone changes over several decades, but supplier audits are still a major component often used by many organizations as part of the process. However, it’s time to review the purposes of and processes for conducting audits in order to ensure that sufficient value is being gained.

The increase in complexity of supply chains and how that affects risk need to be taken into account when deciding whether or not to conduct supplier audits, and if so, how those audits should be carried out. This one-hour webinar reviews several potential areas in which changes should occur, including: Which suppliers to audit, what should be assessed during the audit, who should participate in the audit, and what should happen after the audit.

Course Agenda

  • Supplier reliability and risk management
  • Importance of supply chain thinking
  • Examples of risk factors that should be considered
  • How to select supplier audit team members
  • Making the follow-up beneficial to all players

What You Will Learn

  • Factors beyond quality to consider
  • Why your direct suppliers may not be the most important to audit
  • Skills needed during the audit
  • Why asking “Why?” is the first step

For more information or to register, visit http://www.patonprofessional.com/auditing-for-supply-chain-reliability-live-webinar

Feb
5
Thu
Using Variance Analysis to Improve Root Cause Analysis Live Webinar
Feb 5 @ 1:00 pm – 2:00 pm

Root cause analysis is typically performed because a process or a piece of equipment is not performing as desired. That is, there is a variance between what is expected and what is found. Finding the causes of that variance then involves trying to find what factors (among the many inputs and controls) are also varying from what is necessary to produce the desired output.

There are many different graphical tools for performing this variance analysis. Some are for measured data, some for count data, and still others for general information. Which tool is best is also dependent on the sample size and number of variables to be analyzed.

This one-hour webinar will demonstrate the use of several of these tools, including histograms, dot plots, multi-vari graphs, Pareto analysis, pivot tables, and Is/Is-not tables. The demonstration will include proper interpretation of when the factors being analyzed are and are not the likely cause.

Course Agenda

  • The concept of variance analysis
  • Variance analysis for variable data
  • Variance analysis for attribute data
  • Variance analysis for non-numeric information
  • Cautions about significance

What You Will Learn

  • How the concept of analysis of variance underlies all problem solving
  • How to analyze data in order to identify differences between  factors
  • How to conduct both single and multiple factor analyses

For more information or to register, visit: http://www.patonprofessional.com/using-variance-analysis-to-improve-root-cause-analysis-live-webinar/

Feb
17
Tue
Improve Your Audit Checklist Live Webinar
Feb 17 @ 1:00 pm – 2:00 pm

Are audit checklists dead? No. However, to be an effective tool, they should be restructured to drop the canned clause-based questions and identify the expected evidence.

Are you considering use of an audit checklist? Have you been told they are no longer recommended and may even cause audits to be ineffective? Before deciding if checklists are really dead, learn about a different type of checklist—one without canned questions limited to the requirements of a standard. Instead, use a checklist containing all the requirement types and an answer key of expected evidence.

Have you discontinued use of audit checklists? You might want to reconsider that decision. Your checklist may have been the wrong type to be an effective tool. This webinar provides examples of an improved audit checklist, as well as, how to use the information from a process diagram and the plan-do-check-act methodology to develop a more valuable checklist.

What You Will Learn
This one-hour webinar will include:

  • Are Checklists Dead?
  • What is a Checklist?
  • Are Checklists Required?
  • Use of Checklists
  • Checklist Examples
  • Process Diagram
  • PDCA Methodology
  • Summary

A two-page paper titled, “Improve Your Audit Checklist,” will be available as a handout.

For more information or to register, visit: www.patonprofessional.com/improve-your-audit-checklist-live-webinar

Feb
27
Fri
ISO 9001:2015 In-Depth Live Webinar
Feb 27 @ 1:00 pm – 3:00 pm

Get the Inside Info You Need to Prepare for the New Standard!

ISO 9001:2015 is coming, and it’s substantially different from the current version: new structure and new requirements. How will you manage the transition? Your best bet is to start early. This in-depth, two-hour webinar will provide participants with detailed information on the upcoming changes to ISO 9001. It will review the changes in the Draft International Standard (DIS) of ISO 9001:2015, the reasons for them, and how the changes affect current requirements. This in-depth webinar will give you a chance to learn what changes to ISO 9001 are planned, how the standard will change, and what the new structure will look like. It will give your organization a jump start on updating its quality management system.

Key changes to ISO 9001 will be highlighted during the webinar. Participants will also have the opportunity to ask questions during an extended question-and-answer period.

This webinar will discuss the Draft International Standard (DIS) version of ISO 9001:2015. The DIS represents the near-final version of the standard, subject to minor editorial changes.

The webinar will include:

  • Reason for revision to ISO 9001
  • Timetable of next steps
  • ISO standards-development process
  • New structure: Annex SL
  • Key changes to ISO 9001
  • Matrix of clauses, comparing current and new
  • Commentary on what the new requirements really mean
  • Extended question-and-answer period

Presented by Lorri Hunt, chair of the U.S. ISO/TC 176 Subcommittee 2, this webinar is a great way to get a jump start on the ISO 9001:2015 update.

For more information or to register, visit www.patonprofessional.com/iso-9001-2015-in-depth-live-webinar

Mar
3
Tue
Risk Based Quality Audits Live Webinar
Mar 3 @ 1:00 pm – 2:00 pm

After the passing of the Sarbanes-Oxley Act of 2003 internal financial auditors shifted a significant amount of their attention to risk based audits. Given that the expected revision to ISO 9001 is likely to explicitly mention risk management it is time that quality auditors consider doing the same.

Internal audit programs often tend to lose credibility after a while as people become accustomed to them. This means that audit programs should continually be reconfigured to ensure that organizational processes are being viewed from different perspectives.

This risk based quality audits webinar will describe two different approaches for integrating risk management into the quality audit planning, execution, and reporting processes. Doing so will better align the audit process with the concerns of senior management and provide greater value to the organization.

Course Agenda

  • Risk management tools & techniques
  • ISO 9001 and risk management
  • Example of a Level 1 integration
  • Example of a Level 2 integration
  • Planning for the shift to risk-based audits


What You Will Learn

  • Differences between compliance and risk
  • How to assess risk in quality management processes
  • Options for using a risk lens in the audit process
  • Making it an organization, versus quality department, process

For more information or to register, visit www.patonprofessional.com/risk-based-quality-audits-live-webinar

Mar
4
Wed
Root Cause Analysis: Six Approaches for Finding Root Causes Live Webinar
Mar 4 @ 1:00 pm – 2:00 pm

Root cause analysis is at the core of many activities involved in managing and improving processes. Whether it’s corrective action for audit findings, technical problem solving related to equipment failures, or general process improvement, the ability to discern the reasons for variances in product and process performance is critical.

Unfortunately many individuals (and organizations) have a very limited view of how to conduct root cause analysis to analyze a system in order to identify the actual root causes. This in-depth, one-hour root cause analysis webinar will present a model for such an analysis and six different approaches that can be used within it to significantly improve the probability of finding the actual root causes.

Course Agenda

  • What is a root cause?
  • A powerful 10-step problem solving and root cause analysis model
  • Three dimensions and six approaches for finding root causes
  • How each approach is imbedded in the model


What You Will Learn

  • Design, physical and variance methods of system analysis
  • Why more than one approach is usually necessary
  • Why visualization provides significant cognitive leverage
  • When to stop drilling down for causes

For more information or to register, visit: www.patonprofessional.com/six-approaches-for-finding-root-causes-live-webinar.

Mar
5
Thu
Introduction to Internal Auditing Live Webinar
Mar 5 @ 1:00 pm – 2:30 pm

Internal auditing is a process. It is not a haphazard optional occurrence that you tolerate to maintain certification. It’s an assessment tool that provides a reliable indicator of the integrity of your organization’s system and processes and their capacity to support your goals.

Just like any other process it requires planning, definition, consistent implementation and control in order to be effective. This 90-minute internal auditing webinar will provide an introduction to auditing for new internal auditor, plus it serves as an excellent refresher course for auditors who want to brush up on their internal auditing skills.

What You Will Learn
This webinar can be used to introduce new internal auditors to the process and to review audit rules and techniques with more seasoned audit staff. It will include review of:

  • Audit theory
  • Developing and revising audit schedules
  • Selecting auditors
  • Preparing for the audit
  • Conducting the audit: Auditor conduct, Interviewing techniques, Sampling evidence, and Findings
  • The audit report: What to include and How to write up a request for corrective action
  • Audit closure
  • Relationship to management review

For more information or to register, visit www.patonprofessional.com/introduction-to-internal-auditing-live-webinar.

Mar
12
Thu
The Great Leap Forward from Preventive Action to Risk-Based Thinking
Mar 12 @ 1:00 pm – 2:00 pm

Risk is what preventive action is all about. Preventive action (8.5.3 of ISO 9001:2008) is a QMS requirement that has long been misunderstood and often poorly applied. Clause 6.1 of ISO 9001:2015 standard is titled: Actions to address risks and opportunities. This is the essence of the intent of the preventive action requirements found in the current revision of ISO 9001:2015.

The text in ISO 9001:2015 provides additional benefit in that it does a better job of describing the rationale for addressing risk (implementing preventive actions). And, it provides guidance on how and at what point in the QMS it is appropriate and beneficial to take action to mitigate risk. In short, it says why the actions are valuable and how best to make optimum use of the processes for addressing risk.

These additional requirements will help to ensure that actions taken to address risk are effective and beneficial, without creating meaningless paperwork. They also do a better job of integrating the concept of what we’ve traditionally called preventive action into the business of the business.

WHAT YOU’LL LEARN
In this 60-minute course you’ll learn how to:

  • Create a culture of risk-based thinking:
    • Training
    • Communication
  • Identify risk:
    • Understanding the factors that carry the greatest risk
    • Recognizing the risks associated with interested parties
  • Quantify and prioritize risk:
    • Deciding what action to take – and when to do nothing at all
  • Develop the plan
  • Select metrics to determine effectiveness
  • Plan for evaluation and review
  • Integrate risk-based actions into everyday QMS processes

For more information or to register, visit www.patonprofessional.com/the-great-leap-forward-from-preventive-action-to-risk-based-thinking-live-webinar.

Mar
16
Mon
Auditing: Prepare Well to Perform Well Live Webinar
Mar 16 @ 1:00 pm – 2:00 pm

We want our auditors to conduct efficient and effective audits, but if they don’t prepare well, the result will be unsatisfactory audits.

The foundation for audit preparation is the audit program. It should support and advise auditors on how to prepare well for an audit, so they can perform well as auditors. This one-hour webinar provides guidance on how to establish, manage, and improve your audit program.

Auditors must be trained and developed for the necessary knowledge and skills to carry out their assigned audits. Confidence in the audit, and its ability to achieve objectives, will be influenced by the competence of the auditors.

Auditors must also understand the audit process and what should take place at each step. The first activity is to initiate the audit based on the audit schedule or a management request. This webinar also covers how to prepare for an audit through document reviews, audit planning, and checklist preparation.

Audit planning includes selecting your audit methodology, focusing on risk-based auditing, and minimizing the business disruption caused by the audit. Being prepared includes knowing the applicable audit criteria, as well as, the expected evidence to demonstrate conformity.

Sign up for this webinar to be better prepared for your next audit.

Handout
A four-page paper titled, “Audit Quick Reference,” will be available as handouts.

Audience
All industries receiving certification and surveillance audits for their management systems will benefit from this session. The webinar will be of interest to management representatives responsible for quality management systems, department managers that receive external audits, and internal auditors that serve as audit guides.

Mar
20
Fri
ISO 9001:2015 In-Depth Live Webinar
Mar 20 @ 1:00 pm – 3:00 pm

Get the Inside Info You Need to Prepare for the New Standard!

ISO 9001:2015 is coming, and it’s substantially different from the current version: new structure and new requirements. How will you manage the transition? Your best bet is to start early. This in-depth, two-hour webinar will provide participants with detailed information on the upcoming changes to ISO 9001. It will review the changes in the Draft International Standard (DIS) of ISO 9001:2015, the reasons for them, and how the changes affect current requirements. This in-depth webinar will give you a chance to learn what changes to ISO 9001 are planned, how the standard will change, and what the new structure will look like. It will give your organization a jump start on updating its quality management system.

Key changes to ISO 9001 will be highlighted during the webinar. Participants will also have the opportunity to ask questions during an extended question-and-answer period.

This webinar will discuss the Draft International Standard (DIS) version of ISO 9001:2015. The DIS represents the near-final version of the standard, subject to minor editorial changes.

The webinar will include:

  • Reason for revision to ISO 9001
  • Timetable of next steps
  • ISO standards-development process
  • New structure: Annex SL
  • Key changes to ISO 9001
  • Matrix of clauses, comparing current and new
  • Commentary on what the new requirements really mean
  • Extended question-and-answer period

Presented by Lorri Hunt, chair of the U.S. ISO/TC 176 Subcommittee 2, this webinar is a great way to get a jump start on the ISO 9001:2015 update.

For more information or to register, visit www.patonprofessional.com/iso-9001-2015-in-depth-live-webinar

Mar
25
Wed
Managing Employee Competence, Training, and Awareness Live Webinar
Mar 25 @ 1:00 pm – 2:00 pm
Be sure you are in compliance with ISO 9001’s competence, training, and awareness requirements and see what ISO 9001:2015’s requirements are.
Employee competence, training, and awareness is one of the components of the ISO 9001 standard that many organizations struggle with on their journey to ISO certification. It is also one of the requirements that includes very little change in the upcoming ISO 9001:2015 revision. This one-hour webinar breaks down the ISO requirements in common sense terms that can be applied to any business regardless of its size or the product it provides. It will also include a review of the proposed requirements for the ISO 9001:2015 revision. The webinar will also provide discussion of how to identify requirements and how to “grandfather” the competence of existing employees.
What You Will Learn
  • Who does this clause apply to?
  • Methods that can be used to identify competency
  • How to achieve competence
  • Employee awareness
  • Examples of documenting records of competence
  • ISO 9001:2015 requirements

At the conclusion of this course, students will understand the requirements of ISO 9001 for clause 6.2.2 competence, awareness, and training as well as the requirements for ISO 9001:2015 and have information on how to successfully implement them.

For more information, visit www.patonprofessional.com/managing-employee-competence-training-and-awareness-live-webinar

Apr
8
Wed
CMDCAS Certification and the Canadian MDR Live Webinar
Apr 8 @ 1:00 pm – 2:00 pm

This complimentary webinar provides insights about the Canadian Medical Devices Regulations (CMDR) and explains the process for CMDCAS Certification. Our presenters will identify each of the unique requirements that differentiate CMDCAS from standard ISO 13485 certification. In addition, they will provide practical advice on how to organize your technical documentation to simultaneously meet the requirements of Health Canada and the future European Medical Device Regulations.

Topics include:

  • Organization of the CMDR
  • Mandatory Problem Reporting
  • Recalls
  • Distribution Records
  • Medical Device Licenses
  • Establishment Licenses

For more information or to register, visit: http://a4343.actonsoftware.com/acton/form/4343/0021:d-0003/0/index.htm

ISO 9001:2015 In-Depth Live Webinar
Apr 8 @ 1:00 pm – 3:00 pm

Get the Inside Info You Need to Prepare for the New Standard!

ISO 9001:2015 is coming, and it’s substantially different from the current version: new structure and new requirements. How will you manage the transition? Your best bet is to start early. This in-depth, two-hour webinar will provide participants with detailed information on the upcoming changes to ISO 9001. It will review the changes in the Draft International Standard (DIS) of ISO 9001:2015, the reasons for them, and how the changes affect current requirements. This in-depth webinar will give you a chance to learn what changes to ISO 9001 are planned, how the standard will change, and what the new structure will look like. It will give your organization a jump start on updating its quality management system.

Key changes to ISO 9001 will be highlighted during the webinar. Participants will also have the opportunity to ask questions during an extended question-and-answer period.

This webinar will discuss the Draft International Standard (DIS) version of ISO 9001:2015. The DIS represents the near-final version of the standard, subject to minor editorial changes.

The webinar will include:

  • Reason for revision to ISO 9001
  • Timetable of next steps
  • ISO standards-development process
  • New structure: Annex SL
  • Key changes to ISO 9001
  • Matrix of clauses, comparing current and new
  • Commentary on what the new requirements really mean
  • Extended question-and-answer period

Presented by Lorri Hunt, chair of the U.S. ISO/TC 176 Subcommittee 2, this webinar is a great way to get a jump start on the ISO 9001:2015 update.

For more information or to register, visit www.patonprofessional.com/iso-9001-2015-in-depth-live-webinar

Apr
16
Thu
GMO Labeling Live Webinar
Apr 16 @ 1:00 pm – 2:00 pm
GMO Labeling Live Webinar

The GMO issue is becoming the most expensive, contentious and important debate in the history of the natural products industry.

More and more food companies are exploring ways to communicate that their products are made with ingredients that have not been genetically modified (GM) or sourced from genetically modified organisms (GMOs) to respond to the growing consumer demand for information about GM status on a “right-to-know” basis.

This webinar will address a number of the important questions that will be top of mind for the natural products industry as consumer demand for labeling and supply chain challenges continue to grow.

Webinar topics include:

  • Next steps for state and federal labeling laws
  • An update on the status of the non-GMO supply chain and certification programs
  • Where organic fits in the non-GMO discussion
  • What are the marketplace challenges of going non-GMO?

For more information or to register, visit: http://a4343.actonsoftware.com/acton/form/4343/0022:d-0003/0/index.htm

Apr
28
Tue
Diagnosing Human Error in Corrective Action Live Webinar
Apr 28 @ 1:00 pm – 2:00 pm
Diagnosing Human Error in Corrective Action Live Webinar

It’s always amazing to see how many completed corrective action requests list “human error” as the root cause and “retraining” as the solution. The problem is that this is almost never effective, but organizations continue to do it over and over (and, of course, get the same results … no change in performance).

Human error is simply a category of causes, and if we want to prevent them we need to find out why the individual made the error. Only then can we apply a solution that will be effective. There are many typologies used for diagnosing human error, each often utilized in specific types of problem situations.

This one-hour webinar will explain why human error should not be the stopping point, but instead simply a new problem definition that will then be explored deeper in order to find the actual cause. It will provide multiple approaches for determining whether the human error was caused by the individual or the environment in which s/he was working.

Course Agenda

  • Why human error is almost never the root cause
  • Typical environmental causes of human error
  • Human attributes that cause human error
  • How to differentiate between individual and system causes


What You Will Learn

  • Several potentially useful human error typologies
  • How to more effectively diagnose human error
  • How to differentiate between individual and system causes
  • How the concept of Just Culture can help overcome the blame game

For more information, visit www.patonprofessional.com/diagnosing-human-error-webinar/

Apr
30
Thu
Make the Problem Statement Your No. 1 Goal in Root Cause Analysis Live Webinar
Apr 30 @ 1:00 pm – 2:00 pm
Make the Problem Statement Your No. 1 Goal in Root Cause Analysis Live Webinar

Everyone knows that a problem statement is needed if we’re going to do root cause analysis. But do they really know why, and what the minimum (and maximum) components are for the problem statement? Do they know what supporting information is necessary to validate the statement, and how the statement evolves during the investigation?

It is important to understand what a problem statement should and should not include, and how it supports decisions necessary as the root cause analysis process goes forward (such as setting boundaries for the investigation and determining what type of and how much data will be needed). It will also point out the importance of operational definitions and variable data that can provide much better precision in understanding the problem, and therefore the most likely causes.

Charles Kettering is quoted as saying “A problem well defined is a problem half-solved.” This webinar will demonstrate how accurate this statement is by providing both instruction and examples for creating good problem statements.

Course Agenda

  • The four primary components of a good problem statement
  • What the statement should not include, and why
  • How the statement informs each step of the diagnostic process
  • When the problem statement should be created and revised


What You Will Learn

  • How a good problems statement can immediately rule out many possible causes
  • Common errors made with problem statements
  • What level of problem definition to begin with, and why
  • Why an audit nonconformity is not a problem statement

For more information, visit www.patonprofessional.com/make-the-problem-statement-your-no-1-goal-in-root-cause-analysis-webinar

May
13
Wed
Risk-Based Corrective Action Live Webinar
May 13 @ 1:00 pm – 2:00 pm
Risk-Based Corrective Action Live Webinar

Conducting corrective action without utilizing risk assessing tools can often result in a waste of time and resources. Failure to assess risk prior to initiating corrective action carries additional risks that undermine the integrity of the entire process. Adopting a risk-based approach to the implementation of corrective actions is consistent with the new requirements related to risk in ISO 9001:2015. The same guidance that is applied to identifying the internal and external factors that affect an organization’s ability to meet its goals is easily transferable to the corrective action process. This not only facilitates the process, it augments the opportunity to identify risks at different junctures along the way.

It’s appropriate to address risk at various stages in the process. There are risks related to:

  • Deciding when to initiate corrective action – and when not to
  • Training
  • Methods used for root cause analysis
  • Various facets of the corrective action plan
  • Metrics used to determine effectiveness

What You Will Learn
This one-hour webinar will include:

  • Pitfalls of not adequately addressing risk
  • Different risks associated with each phase of corrective actions
  • Factors to consider when assessing risk
  • Actions to take to mitigate risk
  • Records to keep for future risk-mitigation

For more information or to register, visit www.patonprofessional.com/risk-based-corrective-action-webinar

May
19
Tue
ISO 9001:2015 In-Depth Live Webinar
May 19 @ 1:00 pm – 3:00 pm
ISO 9001:2015 In-Depth Live Webinar

Get the Inside Info You Need to Prepare for the New Standard!

ISO 9001:2015 is coming, and it’s substantially different from the current version: new structure and new requirements. How will you manage the transition? Your best bet is to start early. This in-depth, two-hour webinar will provide participants with detailed information on the upcoming changes to ISO 9001. It will review the changes in the Draft International Standard (DIS) of ISO 9001:2015, the reasons for them, and how the changes affect current requirements. This in-depth webinar will give you a chance to learn what changes to ISO 9001 are planned, how the standard will change, and what the new structure will look like. It will give your organization a jump start on updating its quality management system.

Key changes to ISO 9001 will be highlighted during the webinar. Participants will also have the opportunity to ask questions during an extended question-and-answer period.

This webinar will discuss the Draft International Standard (DIS) version of ISO 9001:2015. The DIS represents the near-final version of the standard, subject to minor editorial changes.

The webinar will include:

  • Reason for revision to ISO 9001
  • Timetable of next steps
  • ISO standards-development process
  • New structure: Annex SL
  • Key changes to ISO 9001
  • Matrix of clauses, comparing current and new
  • Commentary on what the new requirements really mean
  • Extended question-and-answer period

Presented by Lorri Hunt, chair of the U.S. ISO/TC 176 Subcommittee 2, this webinar is a great way to get a jump start on the ISO 9001:2015 update.

For more information or to register, visit www.patonprofessional.com/iso-9001-2015-in-depth-webinar

May
28
Thu
Improving Problem Solution Idea Generation Live Webinar
May 28 @ 1:00 pm – 2:00 pm
Improving Problem Solution Idea Generation Live Webinar

Often when we are trying to come up with solutions to problems, whether it an analytical or creative situation, we use brainstorming. However, this is a random process that sometimes creates a lot of noise (and is especially frustrating for analytical people), but no breakthrough ideas.

There are six different problem solution generation options that are more rigorous and likely to identify more potent and reliable solutions. They include engineering analysis, creative thinking, mistake-proofing, benchmarking, biomimicry and TRIZ. Each is grounded either in an analysis of the underlying system and/or abstracting the problem in a way that allows finding how the same problem has been solved by someone else.

Although some of the options seem familiar, organizations are often unaware of the different ways they can be carried out, as well as the free resources available to support them. This webinar will explain each of the six approaches, along with demonstrations of a few.

Course Agenda

  • Limitations of brainstorming and how to improve it
  • Engineering analysis and creative thinking techniques
  • Leveraging others’ knowledge through formal and informal benchmarking
  • Letting nature’s solutions inform you
  • The algorithms of mistake proofing and TRIZ


What You Will Learn

  • That all problems have probably already been solving by someone, somewhere
  • The importance of abstraction for overcoming cognitive inertia
  • Deciding at which level of the system to act

For more information, visit www.patonprofessional.com/improving-problem-solution-idea-generation-webinar

Jun
3
Wed
Exemplar Global Training Provider Forum
Jun 3 @ 9:30 am – 4:15 pm
Exemplar Global Training Provider Forum @ Chicago O'Hare

Topics to be covered:

  • TPECS, TCC; Current thinking and future plans; is it time to evolve these products?
  • Personnel Certification with training outcomes; Packaging a certification with successful student outcomes!
  • Building the auditor career pathway; why this current project is vital for FY16. The role you can play.
  • Changes to the marketplace; will competent auditors matter more?  Group talk on the changes to standards scheduled for FY16 and beyond. What’s driving these changes and what are you hearing? What can we do together?

 

Jun
9
Tue
World Accreditation Day Webinar
Jun 9 @ 2:00 pm – 4:00 pm
World Accreditation Day Webinar

ANAB and the American National Standards Institute (ANSI) will hold a free webinar to mark World Accreditation Day 2015 on June 9.

World Accreditation Day is a global initiative established by the International Accreditation Forum (IAF) and the International Laboratory Accreditation Cooperation (ILAC) to raise awareness of the value of accreditation. Each year on June 9, IAF and ILAC invite interested parties around the world to mark the occasion with celebrations that honor and communicate the role accreditation plays in the global industry, services, and trade.

This year’s theme is “Accreditation: Supporting the Delivery of Health and Social Care.” Accreditation is a key tool for health and social care providers, from the accredited certification of healthcare providers and medical devices, to the accreditation of medical testing laboratories and diagnostic imaging services, to the inspection of social care providers.

The two-hour ANAB-ANSI webinar, which will start at 2:00 pm EDT on Tuesday, June 9, will feature the following speakers:

  • Lane Hallenbeck, Vice President, Accreditation Services, ANSI, and Chair, International Organization for Standardization Conformity Assessment Committee
  • Scott Colburn, Director, CDRH Standards Program, U.S. Food and Drug Administration
  • Mary Logan, President, Association for the Advancement for Medical Instrumentation
  • Kathy Abusow, President and CEO, Sustainable Forestry Initiative
  • Steve Posnack, Director, Office of Standards and Technology, Office of the National Coordinator (ONC) for Health IT
  • Alicia Morton, Director, ONC Health IT Certification Program
  • Sharon Stanford, Director, Standards Administration, American Dental Association
  • Patricia Tanabe, Executive Director, American Society for Clinical Pathology Board of Certification
  • Dale Cyr, CEO, American Registry for Diagnostic Medical Sonography

Speakers will discuss how accreditation facilitates continuous improvement, promotes consumer confidence, and supports the delivery of health and social care, among other topics. Webinar participants will have the opportunity to participate in a question-and-answer session following the panel discussion.

Online registration for the June 9 webinar is now open. For more information about World Accreditation Day 2015, visit IAF and/or ILAC.

Jun
11
Thu
Exemplar Global Training Provider Forum
Jun 11 @ 9:30 am – 4:15 pm
Exemplar Global Training Provider Forum @ Sydney Airport Domestic Terminal

Topics to be covered:

  • TPECS, TCC; Current thinking and future plans; is it time to evolve these products?
  • Personnel Certification with training outcomes; Packaging a certification with successful student outcomes!
  • Building the auditor career pathway; why this current project is vital for FY16. The role you can play.
  • Changes to the marketplace; will competent auditors matter more?  Group talk on the changes to standards scheduled for FY16 and beyond. What’s driving these changes and what are you hearing? What can we do together?
Jun
16
Tue
Managing Employee Competence and Organizational Knowledge Webinar
Jun 16 @ 1:00 pm – 2:00 pm
Managing Employee Competence and Organizational Knowledge Webinar

Be sure you are in compliance with ISO 9001’s competence requirements and learn ISO 9001:2015’s organizational knowledge requirements.

Competence is one of the components of an ISO 9001-certified organization that many organizations struggle with either as they are beginning their journey or on an ongoing basis. It is one of the requirements that includes very little change in the ISO 9001:2015 revision. However, there is a new requirement that requires organizations to include organizational knowledge in their quality management system.

This course breaks down the ISO requirements in common sense terms that can be applied to any business regardless of its size or the product it provides or service it delivers. It will include existing requirements in ISO 9001:2008, a comparison with ISO 9001:2015 requirements, the requirements for organizational knowledge in ISO 9001:2015, and how to understand the differences between competence and organizational knowledge.

What You Will Learn

  • Who does this clause apply to?
  • Methods that can be used to identify competency
  • How to achieve competence
  • Employee Awareness
  • Examples of documenting records of competence
  • How to “grandfather” the competence of existing employees.
  • ISO 9001:2015 Requirements

At the conclusion of this course, students will understand the requirements of ISO 9001 for clause 6.2.2 competence, awareness, and training as well as the requirements for ISO 9001:2015 related to competence and organizational knowledge. Organizations will receive information on how to successfully implement them.

For more information or to register, visit www.patonprofessional.com/managing-employee-competence-and-organizational-knowledge-webinar

Jun
17
Wed
Managing the Transition to ISO 9001:2015 Webinar
Jun 17 @ 1:00 pm – 2:00 pm
Managing the Transition to ISO 9001:2015 Webinar

Get the Inside Info You Need to Begin the Transition to the New ISO 9001:2015 Standard. 

With the upcoming release to ISO 9001:2015, organizations are faced with what actions are necessary to demonstrate conformity to the requirements. ISO 9001:2015 is the first revision of ISO 9001 since the year 2000. With the 2008 publication only being an amendment, users of ISO 9001 have not had to manage a transition to a revised standard for fifteen years.
This revision brings with it a new set of challenges. Many of the persons responsible for an organization’s quality management system may have not been in their current role; other quality professionals may not recall the pitfalls they were faced with during past implementation efforts. This session is focused on reviewing how to how to manage a successful transition. Examples will be provided based on speaker’s experiences in implementing, training, and auditing to ISO 9001 for the last twenty years and will highlight the mistakes to avoid whether it be transitioning without an implementation plan or not getting management commitment.
This webinar will focus on how an organization can manage the transition to ISO 9001:2015 without it managing the organization.

The webinar will include:

  • Review of IAF Guidelines
  • Conducting the Gap Analysis
  • Developing an Implementation Plan
  • Reviewing requirements that have the potential for having the biggest effect on an organization
  • Review of mistakes to avoid

For more information, visit www.patonprofessional.com/managing-the-transition-to-iso-9001-2015-webinar.

Jun
18
Thu
ISO 9001:2015 – What’s New for Top Management? Webinar
Jun 18 @ 1:00 pm – 2:00 pm
ISO 9001:2015 - What's New for Top Management? Webinar

The revision to ISO 9001 is substantial, with a new structure, added and revised requirements and introduction of new terms and concepts.

Many of the most significant changes and enhancements that permeate the entire standard are focused directly at top management and its responsibilities. These include, among others, requirements relating to quality objectives, planning, risk, the role of the management representative and the management review process.

This session will focus on the intent of the requirements and how to achieve conformance in a manner that creates value while enhancing the organization’s ability to meet its goals.

For more information or to register, visit www.patonprofessional.com/iso-9001-2015-whats-new-for-top-management-webinar.

Jun
22
Mon
ANSI Personnel Certification Accreditation Workshop: Understanding the Requirements of ANSI/ISO 17024
Jun 22 @ 9:00 am – Jun 23 @ 5:00 pm

Personnel Certification Accreditation WorkshopThe American National Standards Institute (ANSI) invites all interested stakeholders to register and attend its upcoming Personnel Certification Accreditation workshop, scheduled June 22-23 from 9 a.m. to 5 p.m. EDT at ANSI headquarters in Washington, D.C.

The workshop will provide information about the conformity assessment standard, ISO/IEC 17024:2012, General requirements for bodies operating certification schemes for persons. The two-day course is intended for all organizations considering accreditation by ANSI to ISO/IEC 17024, an international standard increasingly recognized by the U.S. government, the certification industry, and employers.

The course will also be held on the following additional dates from 9 a.m. to 5 p.m., also at ANSI headquarters:

  • September 10-12
  • October 8-9
  • December 9-10

Attendees will learn from recognized experts about the requirements in the latest 2012 edition of /ISO/IEC 17024. Registrants will participate in presentations, small group discussions, and exercises to get a better understanding of what ANSI expects organizations to provide as demonstration of compliance to each of the requirements. In addition, attendees will be able to self-assess their own operations, and identify areas needing improvement prior to applying for ANSI accreditation.

Jun
25
Thu
ISO 9001:2015 and Documented Information
Jun 25 @ 1:00 pm – 2:00 pm
ISO 9001:2015 and Documented Information

Documentation is the virtual infrastructure that supports your organization’s processes and management. ISO 9001:2015 introduces the concept of “documented information.” This seemingly new concept puts forth language that acknowledges the varied methods we now use to encapsulate requirements and specifications. It also recognizes that the manner in which requirements are communicated can be quite fluid – reliant on technologies that were only dreamed of when the initial standard was published more than a quarter century ago.

We use documents for instruction, communication, notification, authorization, and guidance. Within them are defined the requirements for design, manufacture, process control, implementation plans, and regulatory compliance. Although the use hasn’t changed, the manner of maintaining and retaining information has.

This one-hour webinar discusses the concept of documented information in ISO 9001:2015 and its effect on an organization’s documents and records.

What You Will Learn
This one-hour webinar will include:

  • The definition of “documented information”
  • The evolution in technology and users that prompted the change
  • The relationship between this new concept and the existing documents and records
  • The diminished requirements relative to documents and records
  • The benefits of the incorporation into an organization’s existing documents:
    • Agility and responsiveness
    • Relevance to existing and evolving practices
    • Increased applicability to non-traditional documentation methods
    • Improved communication of requirements
    • Improved integrity of records retention methodologies
  • What changes should be made in response to this shift in the concept

For more information, visit www.patonprofessional.com/managing-the-transition-to-iso-9001-2015-webinar.

Jul
1
Wed
Risk Based Quality Audits Webinar
Jul 1 @ 1:00 pm – 2:00 pm
Risk Based Quality Audits Webinar

The next revision of ISO 9001 will require risk-based thinking, which means risk based quality audits. This means quality auditors will need to consider risk when planning, conducting and reporting audits. And it’s about time, since financial auditors have been doing it for over a decade in response to the Sarbanes-Oxley Act.

Audit programs should continually be reconfigured to ensure that organizational processes are being viewed from different perspectives. The new focus on risk will overcome the tendency for audits to lose credibility as people become accustomed to them.

This webinar will describe three different approaches for integrating risk management consideration into the quality audit planning, execution & reporting processes. Doing so will better align the audit process with the concerns of senior management and provide greater value to the organization.

Course Agenda

  • Risk management tools and techniques
  • ISO 9001 and risk management
  • Example of a Level 1 integration
  • Example of a Level 2 integration
  • Example of a Level 3 integration
  • Planning for the shift to risk-based audits


What You Will Learn

  • Differences between compliance and risk
  • How to assess risk in quality management processes
  • Options for using a risk lens in the audit process
  • Proactive versus reactive risk consideration

For more information about risk based quality audits, visit www.patonprofessional.com/risk-based-quality-audits-webinar.